About

Grade.DC.gov harnesses innovative analytical technology to improve customer service at participating DC government agencies. Feedback is collected from the website and combined with data from comments posted on social media sites like Twitter, Facebook. This data allows the DC government to form a grade for each agency. The goal is to help customers easily offer actionable feedback and help DC government agencies to improve the quality of customer service.

Video

• NBC News: http://www.nbcwashington.com/news/local/Citizens-Rate-DC-Agencies-163578706.html
• Fox DC: http://www.myfoxdc.com/story/19102366/dc-agencies-get-average-grades-on-report-card
• YouTube (full Press Conference): http://www.youtube.com/watch?v=ly-4YFhKiKU

Audio Clip

• CBS Local: http://washington.cbslocal.com/2012/07/24/grades-out-for-dc-agencies-dmv-scores-lowest/
• WAMU Radio: http://wamu.org/audio-player?nid=60807 from http://wamu.org/news/morning_edition/12/07/25/dc_agencies_get_mostly_c_and_b_grades_in_pilot_program

Articles

• Governing.com: http://www.governing.com/blogs/bfc/col-grade-dc-gov-washington-citizen-satisfaction-public-services.html
• The Wall Street Journal: http://online.wsj.com/article/SB10001424127887324712504578133530033916570.html
• Washington Examiner: http://washingtonexaminer.com/d.c.-residents-grade-five-city-agencies/article/2503015
• Washington Post: http://www.washingtonpost.com/local/dc-mayor-to-announce-first-set-of-grades-for-agencies-under-new-program/2012/07/24/gJQAnR7h5W_story.html
• Washington Post (blog): http://www.washingtonpost.com/blogs/dc-wire/post/dc-residents-city-services-average-but-improving/2012/07/24/gJQAhqas6W_blog.html
• Washington Times: http://www.washingtontimes.com/news/2012/jul/24/dc-agency-grades-have-improved-service-officials-s/
• DCist: http://dcist.com/2012/07/dc_agencies_doing_ok.php
• WTOP: http://www.wtop.com/109/2959702/DC-monitoring-local-blogs-for-city-service-ratings